Tracking and Shipping

Please email [email protected]. We must be contacted within 14 days of the delivery date. Do not dispose of the wrong item(s) until instructed as they may…

Once an order is shipped, you will receive a shipping confirmation email with tracking information. Please check your junk/spam folder in case our communication…

We take great care in packaging our products to ensure they arrive safely to you. Please email [email protected] as soon as you receive the shipment if it…

International orders are shipped through UPS. UPS does not consider weekends/holidays as business days. Prices displayed on Tatchae.com are in USD currency. Orde…

If your tracking information indicates your package has been delivered, but you are unable to locate it, we ask that you wait at least 3 more business days. Som…

Please contact us here . We must be contacted within 14 days of the delivery date. Do not dispose of the packaging material until instructed. Doing so may affec…

We ship domestically with UPS. For PO Boxes, we ship via USPS. UPS may use SurePost, in which USPS will complete the final miles of delivery. Standard shipments…

Domestic Shipping in the USA International Shipping…